Privacy policy

How Cole Speelman handles your account, support and payment information.

Who looks after your information

I'm Cole Speelman, the person operating gamertan.com and responsible for its handling of personal information. For privacy questions or requests, contact support@gamertan.com.

What this site uses

Account information includes your email, username, display name and authentication records. Passwords are stored as hashes; passkeys use public-key credentials, not a copy of your device's biometric data. Essential cookies maintain your sign-in and protect account actions.

Commerce records include the purchasing person or organization, billing contact/address, selected products, amounts, project preferences, orders, subscriptions, refunds, provider identifiers and the policy versions accepted. Support emails contain the information you choose to send. Service and security logs can include request addresses, timestamps and browser/request details used to operate and protect the site.

I use this information to run your account, process and document payments, provide receipts and support, prevent abuse, investigate problems and meet recordkeeping obligations. Personal support contributions and preferences are not a public supporter directory.

Payments and service providers

Stripe collects payment details in its hosted checkout and billing portal. This application does not store your full card number or security code. Stripe supplies payment and billing records needed to maintain your order history. Its own processing is explained in Stripe's privacy policy.

Hosting, email and payment providers process information to deliver these services; processing may occur outside Canada under the laws of the relevant country. Information may also be disclosed when required by law or to address fraud or security incidents. I do not sell your personal information or use a support payment as permission to send marketing.

Email and Canadian hosting

I independently operate our email server on hosted infrastructure in Canada. Keeping our mailbox under my direct administration gives me control over access and retention. It does not mean every copy of a message stays in Canada: your chosen email provider also processes and stores its copy, potentially outside Canada.

Account verification, password-reset and security notices are sent through this server. Stripe's receipts and payment emails remain a separate service. Ordinary email is not end-to-end encrypted; please do not send passwords, verification or recovery codes, or full payment-card details by email.

Protection, retention and your choices

Access controls, encrypted connections and protected credentials help safeguard information. No service can promise perfect security. Records are kept for the account/service purpose and applicable accounting, legal or dispute obligations, then removed or de-identified when no longer needed.

You can ask what information I hold, request access or corrections, raise a concern, or request account closure and deletion. I may need to verify your identity safely. Some financial/security records must be retained, and withdrawing necessary information may prevent continued account service. Cancelling a subscription is a separate billing action; deleting an account is not a shortcut for stopping a charge.